Customer Information
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RIGHT TO CANCEL:
You can cancel and withdraw from your order within 7 Days of receiving your goods (Internet Orders Only). No reason is necessary for the withdrawal, which may be given in writing (an e-mail will suffice) and-or by returning the goods by recorded means. This right will have been fulfilled if you return the goods before the expiry of this period to:
That Leisure Company Limited
Westwood Side
Morley
Leeds LS27 8HR
EXCEPTIONS TO THE RIGHT TO CANCEL:
For goods that are deemed unsatisfactory or defected in any way the right to cancel is unaffected, where goods are signed for received in good condition and the package is clearly damaged the right to cancel may be affected, in cases of damaged goods in transit the receiver must state in writing on the consignment note: "Box" or "Package damaged" these conditions do not affect your statutory consumer rights.
Please note that the telesales law forbids the return of certain goods for example, For the supply of goods made to the customers specifications or clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly, For the supply of audio or video recordings or computer software if they are unsealed by the consumer, for the supply of newspapers and tabloids.
PAYMENT:
Goods are released for dispatch after confirmation of received payment, Goods are dispatched and delivered via carrier service where signature for receipt is required unless otherwise instructed, Usual delivery time from receipt of order is 2 to 5 working days, in the event of a delay a representative will contact you by phone or email to discuss terms of delivery or cancellation of your order.
GUARANTEE:
The guarantee is given in accordance with legal requirements. Any additional guarantee statements are contained in the product descriptions.
DATA PROTECTION:
We store and process customer data in accordance with the current legal requirements of the Federal data protection law, the telecommunications laws and the teleservices protection law, We use customer data for the sending of newsletters from our own company which can be cancelled by the customer at any time, customer data and details are not passed on or sold on by That Leisure Company Limited.
CONTRACT
The contract or order text will be stored, You can view and store our general terms and conditions by selecting T and C on the homepage at any time, For safety reasons your orders data once processed is not available via the internet, We keep this data in confidence according to our privacy policy.
You are entitled to receive information and to amend, block and delete your stored data. Please contact E-mail: info@that-leisure-company.co.uk or send us your request by post or fax.
